Returns & Exchanges
At Two Brothers Organic Farms, we strive to ensure your journey to wellness is seamless, offering easy returns on damaged or incorrect items within 48 hours of delivery. Due to the perishable nature of our organic products, we are committed to resolving quality concerns promptly to maintain your trust in our farm-to-table promise.
Initiate Request
Contact our support team via email or WhatsApp within 48 hours of receiving your order, providing your order ID and clear photographs of the product issues.
Quality Review
Our farm quality control team will review your submission to verify the damage or discrepancy against our strict organic handling standards.
Approval Confirmation
Once validated, you will receive a confirmation notification regarding your eligibility for a replacement or a refund to your original payment method.
Resolution Processing
Approved replacements are dispatched within 3-5 business days, while refunds typically reflect in your account within 7-10 working days depending on your bank.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing